Frequently Asked Questions
Frequently Asked
Questions
Questions
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Do You Send Teams Of People In To Clean My House?
No, under normal circumstances we will send one thoroughly trained
housekeeper to clean your home. If it is an unusually large job, we may
send more than one housekeeper.
Do You Send The Same Person Every Time My Home Is Cleaned?
We try to, but that doesn't always work out. All of the housekeepers
provide the same consistent service to every customer, so you should
feel like you are receiving the same quality service no matter who the
housekeeper is. However, if you would like to make a change, please do
not hesitate to ask.
Do We Have To Sign A Contract?
No, there are no complicated contracts. The only thing we ask is, if you
must cancel a regularly scheduled appointment, that you do it at least
48 hours in advance. Our house cleaners are paid for each home they
clean - a cancellation without enough notice to reschedule another
appointment directly affects the housekeeper's income.
What Time Will The Housekeeper Be At My Home?
We normally work Monday through Friday from 8:30 a.m. to 5:30 p.m.
If you require an appointment at a specific time we will need to schedule
it for first thing in the morning. Some houses take longer than others
and we don't want a housekeeper to leave a house before it is
completed in order to keep an appointment with another customer.
Do You Carry Insurance For Damage?
While every effort is made to use great care in your home, sometimes
accidents do happen. Our housekeepers are trained to immediately
notify our office (and you) if something is broken or damaged so that
we can handle the situation as soon as possible. If we should break or
damage something, we will make every effort to have the item repaired
or if necessary it will be replaced. We limit our loss to the replacement
value, repair cost, or $1000, whichever is less.
Do You Provide The Cleaning Supplies Or Do We?
The choice is yours. We realize that most customers already have
cleaning supplies and basic cleaning equipment (vacuum, broom, mop)
in their home. Our fee is based on using your cleaning supplies, but if
you would rather us provide them we are happy to do so. We can
provide you with a list of Suggested Products if you are going to provide
the supplies, however, we are not liable for any damage caused by your
cleaning supplies (ex. bleach on carpet).
How Do You Get In My House If I Am Not At Home?
Most of our customers are not at home when we come to clean. We will
make personal and confidential arrangements with you on how to gain
access to the house. If we are unable to gain access to your house for a
regularly scheduled cleaning, we must charge you a fee of $20 to
compensate the housekeeper for their loss of time and driving
expenses.
Do I Have To Do Anything Before The Housekeeper Arrives?
In order for the housekeeper to do their job, we ask that you pick up
clothing, toys and other household items. The housekeeper will not
know where your personal items belong and we prefer that they not go
into your closets or drawers to put things away.
What If My Cleaning Is Scheduled On A Holiday?
We will contact you to reschedule your appointment.
What If I Need To Reschedule An Appointment?
Please call us at least 48 hours in advance.
Why Does The First Time Cleaning Cost More?
It usually takes us longer to clean the house the first time because
there are areas of the home that we will be cleaning that haven't been
cleaned in quite a while. We only charge extra if extra time will be
required.
What About My Pets?
We love animals, but sometimes they don't love us. If you think your
pet may become overly anxious while we are there, please make
temporary arrangements (such as the garage, a kennel, or a closed off
room) while we are in your home.
No, under normal circumstances we will send one thoroughly trained
housekeeper to clean your home. If it is an unusually large job, we may
send more than one housekeeper.
Do You Send The Same Person Every Time My Home Is Cleaned?
We try to, but that doesn't always work out. All of the housekeepers
provide the same consistent service to every customer, so you should
feel like you are receiving the same quality service no matter who the
housekeeper is. However, if you would like to make a change, please do
not hesitate to ask.
Do We Have To Sign A Contract?
No, there are no complicated contracts. The only thing we ask is, if you
must cancel a regularly scheduled appointment, that you do it at least
48 hours in advance. Our house cleaners are paid for each home they
clean - a cancellation without enough notice to reschedule another
appointment directly affects the housekeeper's income.
What Time Will The Housekeeper Be At My Home?
We normally work Monday through Friday from 8:30 a.m. to 5:30 p.m.
If you require an appointment at a specific time we will need to schedule
it for first thing in the morning. Some houses take longer than others
and we don't want a housekeeper to leave a house before it is
completed in order to keep an appointment with another customer.
Do You Carry Insurance For Damage?
While every effort is made to use great care in your home, sometimes
accidents do happen. Our housekeepers are trained to immediately
notify our office (and you) if something is broken or damaged so that
we can handle the situation as soon as possible. If we should break or
damage something, we will make every effort to have the item repaired
or if necessary it will be replaced. We limit our loss to the replacement
value, repair cost, or $1000, whichever is less.
Do You Provide The Cleaning Supplies Or Do We?
The choice is yours. We realize that most customers already have
cleaning supplies and basic cleaning equipment (vacuum, broom, mop)
in their home. Our fee is based on using your cleaning supplies, but if
you would rather us provide them we are happy to do so. We can
provide you with a list of Suggested Products if you are going to provide
the supplies, however, we are not liable for any damage caused by your
cleaning supplies (ex. bleach on carpet).
How Do You Get In My House If I Am Not At Home?
Most of our customers are not at home when we come to clean. We will
make personal and confidential arrangements with you on how to gain
access to the house. If we are unable to gain access to your house for a
regularly scheduled cleaning, we must charge you a fee of $20 to
compensate the housekeeper for their loss of time and driving
expenses.
Do I Have To Do Anything Before The Housekeeper Arrives?
In order for the housekeeper to do their job, we ask that you pick up
clothing, toys and other household items. The housekeeper will not
know where your personal items belong and we prefer that they not go
into your closets or drawers to put things away.
What If My Cleaning Is Scheduled On A Holiday?
We will contact you to reschedule your appointment.
What If I Need To Reschedule An Appointment?
Please call us at least 48 hours in advance.
Why Does The First Time Cleaning Cost More?
It usually takes us longer to clean the house the first time because
there are areas of the home that we will be cleaning that haven't been
cleaned in quite a while. We only charge extra if extra time will be
required.
What About My Pets?
We love animals, but sometimes they don't love us. If you think your
pet may become overly anxious while we are there, please make
temporary arrangements (such as the garage, a kennel, or a closed off
room) while we are in your home.
We care about our
environment!
Eco-friendly and Pet friendly
products will be used.
environment!
Eco-friendly and Pet friendly
products will be used.